Whilst the social and business system will be a key factor in the
development of ICT, new technologies will have major impacts. The
generational shift to users and buyers who have grown up with ICT
enabled communications and entertainment will facilitate the adoption of
such technologies. Whilst it is difficult to predict the precise nature
of the changes, most managers and decision makers now accept that
technological change has been rapid over the last two decades. It is
also apparent that there are varying degrees of planning in the context
of change or planning to maximise the potential benefits of
technological change. It may be constructive to reflect on where we have
come in the last two decades in a technological sense and where we
might be in 2030 and beyond.
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